Beautifulrags.com is dedicated to providing the highest quality, commercial-grade, hand towels in the industry. To ensure this, every item passes through a series of rigorous quality control checks prior to leaving our facility. In the unlikely event that a product does not meet your expectations, you have 30 days to return any unwashed/unused items in their original packaging for credit towards alternate items, or a refund. Play it safe: Wash and dry a dozen of your new towels & introduce them to your usual process. If they satisfy your needs, introduce the rest!